FAQ

FAQ

Frequently Asked Questions

What is IPTV?

IPTV stands for Internet Protocol Television. This is a technology that allows television services to be delivered using the Internet protocol suite over a packet-switched network such as the Internet, instead of being delivered through traditional terrestrial, satellite, and cable television formats.
The installation process varies depending on the device. We provide detailed installation guides for any device you have once you complete your order, by email or by chatting with you directly via Whatsapp.
You can renew your subscription through our website. Simply select the package you want to renew, and make the payment.
If you encounter any technical issues, kindly start by verifying your internet connection and checking your device settings.
At times, buffering may occur due to low internet speed or high internet traffic. If you encounter buffering, try pressing the “pause” button for 10-15 seconds and then resume; in many cases, this will resolve buffering issues.
If the problem persists, please reach out to our customer support team for assistance.

No, all you need to do is connect to our IPTV Store Pro servers via your Internet Connection using the account given to you, with no need of a Satellite Dish or other physical equipments.

To use our IPTV service, you need a high-speed internet connection and a device that is compatible with our service. This could be a smart TV, a computer, a smartphone, a tablet, or a set-top box.
Yes, you can use our IPTV service on multiple devices. However, please note that each device will require its own subscription.
We offer a wide range of channels from around the world. The exact number and list of channels can vary depending on the package you choose.
You can contact our customer support team through the contact form on our website, or by sending an email to our support email address.
(English/Français)
Need help?
Hello 👋
How can we help you?
Bonjour 👋
Comment pouvons-nous vous aider?